If you haven’t already, I would recommend subscribing to Hello Care online magazine. The August 12 issue has a great interview with Dr Rodney Jilek regarding the mindset of providers who have failed accreditation.
The reluctance of providers to address the core issues and work towards sustainable improvement rather than just wacking on band-aid fixes never fails to amaze me and it is something I have seen not just in Aged Care but in other providers such as healthcare and disability services.
Poor process and failures in the accreditation system is also a topic of much discussion. As Dr Jilek comments
“There are all sorts of questions that need to be asked about the relationship between every delegate in each state and the peak bodies and aged care providers that they deal with because the whole thing is extremely murky and there is no transparency at all.”
Without any doubt, there is a lot of work to do in the accreditation space to ensure audits are standardised, consistent and performed by people with the appropriate skill set. Then there is the question of how to ensure sustained improvement after audit. As Dr Jilek indicates, that part of the process needs to be designed in such a way as to ensure providers implement systematic and sustainable changes to support improved quality of care ongoing.
Here is the link to the article - happy reading
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