Accreditation bragging rights on the agenda - ACQSC

Performance rating is on the agenda at the Aged Care Quality and Safety Commission. This means that it pays to shine at accreditation time not just stagger over the line. Accrediation results are currently available to the public providing an opportunity for providers of aged care services to become an exemplar in what they do and to benefit from that positive exposure. This is great incentive. 

As always, we at OneVault believe in a systems based approach to ensure organisation acheive the results they are looking for now and into the future. Bandaid solutions are a waste of time, effort and money. 

For our OneVault clients, please give us a call if you would like advice on how the OneVault software can maximise your performance. For everyone else, just drop us an email, and we can have a chat about how our software is used to help you get into that top 10% at accrediation time. 

Here is a great article from Hello Care from a presentation given by the Commissioner of the Aged Care Quality Commission, Janet Anderson. 



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A Fantastic Resource for for NDIS Providers

Following the Provider Information Sessions this year, NDIS Quality and Safeguards Commission has put together a FAQ document that is really worth checking out. There are not only answers to many common and important questions, but what I love, is that the document is full of links to the commission web pages where you can dig deep and really find out what you need to know.

I highly recommend you link through and save this little gem on your desktop.  

OneVault Tip: for our clients using OneVault, this is a great document to upload as part of your NDIS Practice Standards training for managers. A quick upload, a few questions and you have pushed a stack of great information out to your management team, helping them to understand their roles and responsibilities, reducing the non-compliance risk to the organisation and collecting evidence against the NDIS Practice Standards all at the same time. Three birds, one stone, one minute.  


Director | Co-Founder | OneVault 

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Free online NSQHS Standards training - ACSQHC

The Australian Commission on Safety and Quality in Healthcare (ACSQHC) have released a free online NSQHS Standards Orientation Course. 

The course includes: 

  • An introduction to the NSQHS Standards
  • Assessment of safety and quality systems.
  • The Australian Health Service Safety and Quality Accreditation Scheme
  • Each of the eight NSQHS Standards. 

Enrolment is required and you can access the form using this link The current course closes December 31 and you need to have completed the course by then to get your certificate. 

The course has 11 modules, but you can complete the course at your own pace. Just have it done by the December dead line. 

For our OneVault clients, this could be a great addition to add your external learning template.  Just direct them to the enrolment form, link them through to the website and then monitor using the dashboard. 

As usual, if you are new to OneVault and want to know more, reach out.



Director |Co-Founder |OneVault 

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Great insights by Dr Rodney Jilek

If you haven’t already, I would recommend subscribing to Hello Care online magazine. The August 12 issue has a great interview with Dr Rodney Jilek regarding the mindset of providers who have failed accreditation. 

The reluctance of providers to address the core issues and work towards sustainable improvement rather than just wacking on band-aid fixes never fails to amaze me and it is something I have seen not just in Aged Care but in other providers such as healthcare and disability services. 

Poor process and failures in the accreditation system is also a topic of much discussion. As Dr Jilek comments 

“There are all sorts of questions that need to be asked about the relationship between every delegate in each state and the peak bodies and aged care providers that they deal with because the whole thing is extremely murky and there is no transparency at all.”

Without any doubt, there is a lot of work to do in the accreditation space to ensure audits are standardised, consistent and performed by people with the appropriate skill set. Then there is the question of how to ensure sustained improvement after audit. As Dr Jilek indicates, that part of the process needs to be designed in such a way as to ensure providers implement systematic and sustainable changes to support improved quality of care ongoing. 


Here is the link to the article - happy reading 


Co-Founder | Director 


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ACSQHC releases the New Charter of Healthcare Rights

The new Charter of Healthcare Rights has been released. 

Link through for more information about the 2nd edition of the Charter of Healthcare Rights and how they were developed. 

There is also some great info about how they relate to the National Safety and Quality Health Service Standards but of course, those working in Aged Care and Disability Services will also need to be aware of the new Charter and how it applies to the new Aged Care Quality Standards and the NDIS Practice Standards

Take advantage of the resources available which include posters, infographics for consumers, the charter in different languages and a video. 

Dont deglect to update your existing policies to reflect the new Charter of Healthcare Rights. 

For our OneVault clients, a great tip is to upload some of the resource material into your policies and procedures and insert the video URL too. 

While we are talking videos, it would be a great resource to use as part of an elearning created in OneVault to help those staff at point of care better understand what the new Charter of Healthcare Rights means and how to support them. 

For those of you that have some time and would like to delve deeper into this subject, here is the youtube link for the ACSQHC Virtual Launch of the 2nd edition of the Charter of Healthcare Righs. It does go for a couple of hours so perhaps a few sittings. 

There will be more resources made available in due course and we will keep you up to date when they arrive. 

As always, should anyone out there like to have a chat with us about how we can help with clinical governance and accreditation problems or challenges, just drop us a line on




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