Free online NSQHS Standards training - ACSQHC

The Australian Commission on Safety and Quality in Healthcare (ACSQHC) have released a free online NSQHS Standards Orientation Course. 

The course includes: 

  • An introduction to the NSQHS Standards
  • Assessment of safety and quality systems.
  • The Australian Health Service Safety and Quality Accreditation Scheme
  • Each of the eight NSQHS Standards. 

Enrolment is required and you can access the form using this link The current course closes December 31 and you need to have completed the course by then to get your certificate. 

The course has 11 modules, but you can complete the course at your own pace. Just have it done by the December dead line. 

For our OneVault clients, this could be a great addition to add your external learning template.  Just direct them to the enrolment form, link them through to the website and then monitor using the dashboard. 

As usual, if you are new to OneVault and want to know more, reach out.



Director |Co-Founder |OneVault 

Learn more

Great insights by Dr Rodney Jilek

If you haven’t already, I would recommend subscribing to Hello Care online magazine. The August 12 issue has a great interview with Dr Rodney Jilek regarding the mindset of providers who have failed accreditation. 

The reluctance of providers to address the core issues and work towards sustainable improvement rather than just wacking on band-aid fixes never fails to amaze me and it is something I have seen not just in Aged Care but in other providers such as healthcare and disability services. 

Poor process and failures in the accreditation system is also a topic of much discussion. As Dr Jilek comments 

“There are all sorts of questions that need to be asked about the relationship between every delegate in each state and the peak bodies and aged care providers that they deal with because the whole thing is extremely murky and there is no transparency at all.”

Without any doubt, there is a lot of work to do in the accreditation space to ensure audits are standardised, consistent and performed by people with the appropriate skill set. Then there is the question of how to ensure sustained improvement after audit. As Dr Jilek indicates, that part of the process needs to be designed in such a way as to ensure providers implement systematic and sustainable changes to support improved quality of care ongoing. 


Here is the link to the article - happy reading 


Co-Founder | Director 


Learn more

ACSQHC releases the New Charter of Healthcare Rights

The new Charter of Healthcare Rights has been released. 

Link through for more information about the 2nd edition of the Charter of Healthcare Rights and how they were developed. 

There is also some great info about how they relate to the National Safety and Quality Health Service Standards but of course, those working in Aged Care and Disability Services will also need to be aware of the new Charter and how it applies to the new Aged Care Quality Standards and the NDIS Practice Standards

Take advantage of the resources available which include posters, infographics for consumers, the charter in different languages and a video. 

Dont deglect to update your existing policies to reflect the new Charter of Healthcare Rights. 

For our OneVault clients, a great tip is to upload some of the resource material into your policies and procedures and insert the video URL too. 

While we are talking videos, it would be a great resource to use as part of an elearning created in OneVault to help those staff at point of care better understand what the new Charter of Healthcare Rights means and how to support them. 

For those of you that have some time and would like to delve deeper into this subject, here is the youtube link for the ACSQHC Virtual Launch of the 2nd edition of the Charter of Healthcare Righs. It does go for a couple of hours so perhaps a few sittings. 

There will be more resources made available in due course and we will keep you up to date when they arrive. 

As always, should anyone out there like to have a chat with us about how we can help with clinical governance and accreditation problems or challenges, just drop us a line on




Co-Founder | Director 

Learn more

Where are the policies? Royal Commission into Quality & Safety in Aged Care

If, like me, you are a little addicted to the Royal Commission into Aged Care Quality and Safety, amongst all the evidence and testimonies, you may notice a trend concerning management of risks. While it is accepted that risk management is potentially the driest topic on the planet, it is non-the less, a critical component of business management.


The area that surprises me the most, is where a risk is identified, perhaps recommendations have been given or even sanctions have been implemented and yet the policy and procedures relating to these areas are not updated or indeed created. 


The policies and procedures of an organisation are an essential part of governance.

If your organisation is in the midst of reviewing its compliance against the Aged Care Quality Standards, I would strongly advise that you begin with taking a close look at the governance structure of your organisation, including and importantly, clinical governance. Begin there and work outwards. If your current systems of policy and procedure management are outdated, implement a system to ensure this is addressed. If your risk management system is a bit shaky then act now to strengthen it. This task can be rather daunting and takes large doses of reflection and honest evaluation. The important thing is to make a start, have a plan and work consistently to achieve your objectives. Don’t know where to start? Thats easy, try out your risk management system by conducting a risk assessment, and then work from your highest risks downwards. 

If you would like to have a chat about how OneVault software, services and products can help, please drop us a line and we will be in touch.



Co-Founder | Director 

Learn more

Have you updated your HAI policy?

The ACSQHC and the NHMRC released an updated version of the  Australian Guidelines for the Prevention and Control of Infection in Healthcare (2019) in May and if your organisaiton has not yet done so, i would recommend a review of your existing Infection Prevention and Control Policies and procedures to ensure they are inline with the changes. 

The areas that have been updated include: 

an increased importance on patient centred care, disinfection methods, antimicrobial resistance, replacement of peripheral-intravenous catheters, use of cholorhexidien, immunisation for healthcare workers, Norovirum and use of hospital grade disinfectants. 

It is worth subscribing to the ACSQHC and periodically checking in with their news. This will make sure you keep up with the latest and can act to update when needed. 

Happy policy writing!


Director | Co-Founder 

Learn more

Page 1 of 4 (17 Broadcasts)